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Privacy Policy

1. Introduction:

  • Insightful Awareness Limited is committed to protecting the privacy and security of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online mental health service, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
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2. Information We Collect:

  • Personal Identification Information: Name, email address, telephone number, address, date of birth, and other contact information.
  • Health Information: Therapy notes, treatment plans, and other mental health information provided during sessions with UK licensed psychotherapists.
  • ¬†Technical and Usage Information: IP addresses, browser types, and cookies that allow us to analyze how our website and services are being used.

3. Use of Information:

  • The information we collect is used to provide and improve our services, process payments, communicate with you regarding our service, and comply with legal obligations.

4. Sharing of Information:

  • We do not sell or lease personal data to outside parties. Personal information may be disclosed to authorized Payment Service Providers (PSP) engaged to accept electronic payments, such as credit cards and debit cards payments on our behalf, all of which are bound by strict confidentiality agreements.

5. Data Security:

  • We implement data security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

6. Client Confidentiality:

  • Confidentiality is paramount in mental health services. All sessions with our psychotherapists are confidential, with exceptions or limits to confidentiality as outlined by law or professional regulations and standards. Given the importance of confidentiality in therapy, clients will discuss it in-depth in their first session with their therapist.

7. Data Retention:

  • We retain your personal information for as long as necessary to provide you with our services and as required by legal, accounting, or reporting requirements.

8. Data Protection:

  • Our practice complies with the requirements of the UK’s Data Protection regulations. By contacting us, you agree to have your information saved in our system.
  • Only minimum information strictly needed to run a professional mental health practice is collected and retained.
  • Your information will not be shared with third parties.
  • For any concerns about the usage or storage of your data, kindly email us at info@insightfulawareness.co.uk
  • You have the right to request for your information to be deleted. To have your personal data removed from our records, kindly email us.

9. Your Rights:

  • Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

10. Cookies and Tracking Technologies:

  • Please refer to our Cookie Policy for information on how we use cookies and other tracking technologies.

11. Policy Changes:

  • This Privacy Policy may change from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Contact Us:

By using our online mental health services, you acknowledge that you have read and agree to this Privacy Policy. Insightful Awareness Limited is dedicated to maintaining the trust and confidence of all clients engaging with our services.

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